Who is the Super User in an ERP system?

A Super user in an ERP (Enterprise Resource Planning) system is usually the role with the highest access rights in the system.

In general, a Super user is a system administrator with high responsibility, able to manage and configure various settings in the ERP system — such as setting access permissions, customising the system, and maintaining the system so it runs efficiently.

Some companies or some ERP systems may define the duties of the Super user according to what suits their usage, since the way an ERP system is used may differ from company to company.

The duties of a Super User in managing the ERP system are as follows

1. The Super User can set permissions and access for the ERP system.

2. The Super User can manage data in the ERP system.

3. The Super User can review and record data in the ERP system.

4. The Super User can solve problems and provide support to ERP system users.

The details of the Super User’s roles and duties are as follows

1. The Super User can set permissions and access for the ERP system.

That is, the Super User has the ability to set permissions and access in the ERP system for other users in the organisation, in order to control and prevent improper access.

This permission-setting can go into deep detail, and can be assigned according to the role and duties of staff in the organisation — for example, warehouse staff and sales staff would have different rights to access data.

2. The Super User can manage data in the ERP system.

Managing data in the ERP system means, for example, adding, editing, or deleting various data as needed.

To give an example for clearer understanding: the Super User will verify the accuracy of data and record the data that enters the system, so that the data used for decision-making or the data needed to call up reports is accurate.

3. The Super User can solve problems and provide support to ERP system users.

In using an ERP system, besides the ERP vendor having a support team to help when system users run into problems, the ERP-using organisation itself should also have a group of Super Users within the organisation, who help colleagues if problems arise during ERP use.

If the Super User group can learn how to solve problems and then help colleagues in the organisation themselves, the organisation can also save the cost of hiring the ERP vendor’s consultant team to support problem-solving.

In summary, the Super User in ERP use is the person who is responsible for access to various parts of the system and helps colleagues if problems arise during ERP use. Having a Super User not only helps staff use the ERP system smoothly, but also helps the organisation save the cost of hiring a consultant team from the ERP vendor.